Shipping policy

Shipping Policy

At AK Home, we carefully prepare and ship each order to help ensure your items arrive safely.

Shipping Rates

Shipping and delivery charges are calculated at checkout based on factors such as the destination, package size, weight, and available shipping method.

Any applicable shipping charges will be shown before you complete your purchase.

Order Processing

Orders are processed after payment has been successfully confirmed.

Processing times may vary depending on the product, order size, availability, and packaging requirements. Some large, fragile, or oversized décor items may require additional preparation before shipment.

Once your order has shipped, tracking information will be provided when available.

Delivery Times

Estimated delivery times shown at checkout or provided after purchase are estimates only and are not guaranteed delivery dates.

Delivery may be affected by factors outside AK Home's control, including:

  • Carrier delays
  • Weather conditions
  • Holidays
  • High shipping volumes
  • Transportation disruptions
  • Incorrect or incomplete addresses

AK Home will make reasonable efforts to assist customers if a shipment experiences a significant delivery issue.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before placing your order.

If you notice an address error, contact AK Home as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Additional shipping charges resulting from an incorrect or incomplete customer-provided address may be the customer's responsibility.

Large, Fragile, and Oversized Items

Some AK Home products may be large, heavy, fragile, or oversized and may require special packaging or delivery services.

Shipping costs for these products may be higher and will be calculated based on the applicable shipping method.

Customers should inspect large or fragile items carefully when they are delivered.

Items Damaged During Shipping

Please inspect your order promptly after delivery.

If an item arrives damaged because of shipping, please contact AK Home as soon as possible and, whenever possible, within 48 hours of delivery.

Please provide clear photos of:

  • The damaged item
  • The damaged area
  • The shipping box or carton
  • The packaging materials
  • The shipping label
  • Any visible damage to the package

Once the shipping damage is confirmed, AK Home will send a replacement item at no additional cost to you, including replacement shipping.

If the same item is unavailable, AK Home may provide a full refund or another appropriate replacement.

Please keep the damaged product, box, and packaging materials until AK Home confirms whether they are required for a carrier claim.

Incorrect or Defective Items

If you receive the wrong item or an item that is defective, please contact AK Home as soon as possible.

After the issue is confirmed, AK Home will send the correct or replacement item at no additional cost, including shipping.

If a replacement is unavailable, we may provide a refund or another appropriate solution.

Lost or Delayed Packages

If tracking shows that your shipment is significantly delayed or you believe your package may be lost, please contact AK Home.

We will review the shipment information and work with the shipping carrier when appropriate.

If a package is confirmed lost in transit, AK Home will work with the customer to provide an appropriate resolution.

Refused or Undeliverable Shipments

If a shipment is returned to AK Home because:

  • The customer refused delivery
  • An incorrect address was provided
  • An incomplete address was provided
  • The carrier was unable to complete delivery due to circumstances caused by the customer

additional shipping charges may apply, and original shipping charges may not be refundable.

Returns

Shipping charges for ordinary returns are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

Please review our Return & Refund Policy for complete information regarding our 15-day return period.

Contact Us

For questions regarding shipping, delivery, tracking, damaged shipments, or your order, please contact AK Home using the contact information provided on our website.

Important: Shipping rates are calculated at checkout, and AK Home does not guarantee specific delivery dates unless explicitly stated otherwise.