Refund policy

Return & Refund Policy

AK HOME LLC

At AK Home, we want you to be satisfied with your purchase. Please review our return, refund, and replacement policy below.

15-Day Return Period

Customers may request a return within 15 days of receiving their order.

The 15-day return period begins on the date your order is delivered, not the date the order was placed.

Return Eligibility

To be eligible for a regular return, the item must be:

Unused and undamaged.
In the same condition in which it was received.
In its original packaging.
Returned with all accessories, parts, and materials originally included.

Proof of purchase may be required.

Please contact AK Home before returning any item. Returns sent without prior authorization may not be accepted.

Return Shipping

For regular returns where the item is not damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Original shipping and delivery charges are non-refundable unless the return is due to an item arriving damaged, defective, or incorrect, or applicable law requires otherwise.

We recommend using a trackable shipping service for returned items.

Items Damaged During Shipping

Please inspect your order promptly after delivery.

If your item arrives damaged during shipping, please contact AK Home as soon as possible, preferably within 48 hours of delivery, and provide clear photos of:

The damaged item and affected area.
The shipping box or carton.
The protective packaging.
The shipping label.
Any visible damage to the package.

Once shipping damage is confirmed, AK Home will provide a replacement at no additional cost, including replacement shipping.

If the same item is unavailable, we may offer a full refund or another appropriate replacement, subject to applicable law.

Please keep the damaged item and all original packaging until AK Home confirms whether they are needed for a shipping claim.

The recommended 48-hour reporting period does not limit your rights under applicable law.

Defective or Incorrect Items

If you receive an incorrect or defective product, contact us as soon as possible.

Please provide your order number and photographs showing the issue.

Once verified, AK Home will provide the correct or replacement item at no additional cost, including shipping.

If a replacement is unavailable, we may issue a refund or offer another appropriate resolution.

Refund Processing

After receiving and inspecting your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank, card issuer, or payment provider to process the refund.

Non-Returnable Items

Regular returns may not be accepted for:

Items returned outside the 15-day return period.
Used or customer-damaged items.
Altered or modified products.
Items missing original packaging or components.
Custom-made or personalized items.
Products clearly marked Final Sale.

These exclusions do not override rights relating to defective, damaged, or incorrect products or other rights provided by applicable law.

Order Cancellations

Contact AK Home as soon as possible if you wish to cancel an order.

If the order has already shipped, it generally cannot be canceled and must follow the applicable return process after delivery.

Refused or Undeliverable Packages

If a package is returned because of a refused delivery, incorrect or incomplete address, or circumstances caused by the customer, applicable shipping and handling expenses may be deducted from the refund, subject to applicable law.

For returns, refunds, replacements, or damaged items, contact:

AK HOME LLC

Email: akhome.us@gmail.com

Phone: +1 (313) 355-4865

Website: https://akhome.us

All return and refund requests are reviewed according to this policy and applicable law.